COVID-19: How We Will Safely Serve You - Sutton — Canadian Real Estate Listings & Agents | Sutton.com

To all of our partners and customers across Canada,

We understand that this is a stressful and unprecedented time in our country and throughout the world. Our governments, health care workers and essential workers are taking extraordinary steps to help keep us safe and healthy. First and foremost, we want to thank those that are risking their own health and safety to take care of those in need. It is heartening to see so many Canadians rise to the occasion in times like these.


While we understand that real estate transactions may not be top of mind for many of you, we want you to know that at Sutton, we are doing everything we can to be available to anyone that requires real estate services and can be taken care of in a safe and responsible manner. On Sutton.com we will continue to offer the most up-to-date listing information available, and continue to provide current real estate information.


While many of our offices are taking measures to ensure the health and safety of the public as recommended by their local governments, we can assure you that our agents are still available to meet your needs.

  • Depending on local guidelines, open houses have been canceled, postponed, or extra precautions are being taken.
  • Our agents are limiting contact with the general public and will be taking advantage of alternate communication channels such as phone calls, text messages and video conferencing.
  • All governmental and health agency guidelines for hand-washing, sanitation, and other best practices have been circulated through our network.
  • Any agents that feel unwell are instructed to self-isolate and not interact with the public.
  • Sutton is providing our agents with extra training resources on using technology for working and assisting clients remotely, such as virtual tours and video communication.


The health and safety of our communities across Canada is paramount. Any actions we take will reflect the commitment that our agents, clients and all members of our communities feel as safe as possible and risks are minimized.


As difficult as this is, we proud see our communities come together and work to overcome this adversity, and you can be assured that we’re ready to help if you need us.



Sincerely,

Rick Taron
Vice President of Operations
Sutton Group Realty Services Ltd.