Reference Letters From Clients

References Are Very Important - Results Are Most Important

My homes on average are selling for 99.46% of their asking prices, far above other realtors and agent industry averages. Every dollar you receive from sale of your property matters. Don’t leave thousands of dollars on the table for the buyer. I will sell your home for all it's worth! Let me show you how I sell homes for more by calling 604-780-7916 today.

Have confidence that you are hiring a top negotiator who will work 100% for you (always in your best interests).  My skills as a Buyer's Agent are equally unmatched, but don't believe me... hear what my clients have to say below.

Please read these testimonial letters very carefully. They are written by people like you and describe my absolute commitment to my clients and achieving the very best results, to outsell and outperform my competitors, to protect your interests, and to meet all of your most important objectives, which are carefully identified in our initial meeting so that you know what results I am committed to realizing on your behalf.

Do not be fooled, there is a big difference between realtors in critical areas such as skills, sales abilities, experience, motivations, marketing, negotiation and professionalism.

In reality there are many different ways to get to the finish line. We all know a friend in the business or of someone that offers their services at a discount. But be sure that the results will be different and you may never know how much you left on the table, for the most important number is the amount of money you will net after all fees have been paid - You owe yourself the very best opportunity to realize the highest return on any investment you make in real estate. 

If you felt that I had a superior marketing strategy, or a higher level of commitment, or better skills, or more experience and could actually get you more money, a quicker sale and fewer problems by working with me would you do so?

Discover the Rory Sutter difference – simply interview me for the job, listen to my marketing plan and how I sell homes for more. 

If you are purchasing a home or property find out why my exclusive buyer’s pay less and later make your best choice with no obligation.  “Let me work for you!” Thanks for your consideration and please read my references very carefully,

Dear Rory,

Overall, I'm not sure exactly how to describe your professionalism, compassion, and work ethics in a mere couple of sentences.

You possess a character trait that has become so rare in today's society.  You listen before you speak.  You solve before you apply.  And you never stop putting your client's best interest at heart.

Thank you for the efforts and time you've placed in ensuring my client's found their dream home.  I know they'll always appreciate your commitment to excellence and your desire to help.

It's comforting to know that I could always count on you for some honest advice.
 
Thanks again.

Kingsley Cheung – Senior Account Manager
Royal Bank of Canada 

I found Rory to be extremely helpful during my selling and buying process, he has extensive knowledge in the industry. My listing was sold within a week at over asking price, and he negotiated the lowest possible price on my buying side.

Rory had only my interests in mind and worked 100% in my favour. I am very pleased with the entire experience; it felt more like working with a friend than a realtor.  I will recommend Rory to all my friends and colleagues.

Randy Blais, Real Estate Investor

“SOLD IS GOLD”

Rory Sutter is a strategic Realtor. He listed and sold my mom’s house in less than a week. What’s impressive is how he scheduled the showings to get 3 multiple offers.

The viewings were scheduled close enough together to ensure everyone knew there were other interested parties, thus creating a sense of urgency.
Pricing the house right is key.

She got her asking price thanks to Rory.

July Ono – Professional Real Estate Investor, Speaker, Educator & Mentor 

Beyond the Best

Going with the philosophy learn to say “no” to the good so you can say “yes” to the best, I chose Rory Sutter after speaking with other prominent realtors.  The experience is exceptional. 

As a seller, Rory worked with me on a strong and effective marketing strategy.  Being detailed oriented, Rory presented well on line and during the showings. As part of his strategy, Rory created an emotional “urgency” for the buyer which resulted in an accepted offer before the first open house.

Rory has a “get it done” attitude and sets goals to meet together.  I aspire to be as positive and productive and goal oriented as Rory.  He doesn’t just get results; he operates with integrity, and is respectful of the added responsibilities associated with selling a home. 

The variety of things Rory did to make the process easier is too long to list.  Of particular note is when he sourced, retrieved and delivered an important document to the buyer when I was time crunched.

For those with high expectations, this is the realtor for you; Rory will meet and exceed those expectations.

Jessica Hoong

Rory came highly recommended by a good friend after we had tried to sell our home without success with another agent for several months.  He spent several hours getting to know us and explained how the house would be listed and marketed.

He took extra care to analyse the market to make sure that our home was priced properly and that all the best features were listed. He made accurate measurements and took photos to show the house to its best advantage.

Even during a quiet time in the market he arranged showings to have multiple people coming through at the same time.  This relieved us from last minute phone calls and hurried tidying up for one potential buyer.  Within the first week, we received three offers to purchase.

When the prospective purchasers came for the home inspection, Rory was there to answer any questions the prospects had, or called us on the cell phone for answers.  When a concern arose with the inspection, he arranged for a minor repair to be done with a contractor which met the prospects satisfaction.

Without him being there, the deal could have collapsed and we had a firm and binding agreement within two weeks. Once the purchase offer was accepted and all subjects removed, he assisted us to look for a new home.

We received emails with current new listings and there was a feedback section where we could comment to assist in selecting appropriate homes to view.  He pointed out the good and bad aspects of each home viewed while objectively keeping our specially sought after preferences in mind.

From his vast experience and knowing what our preferences were, he assisted in pointing out the good and bad aspects of each home viewed.  When it came to making an offer, Rory ensured that all possible conditions were addressed.  He came to the home inspection and suggested several repairs be made by the homeowner.

He arranged the closing and possession dates of the purchase to coincide with the closing and possession dates of the sale. No bridge financing was needed as our sales proceeds were applied to the purchase.  Prior to the new home possession we had plenty of time to have two garage sales and complete the packing.

On moving day, Rory was there to make sure the new owners received the keys on time.  As our movers were still packing up, he even rolled up his sleeves and assisted with some of the cleanup. Rory established such good rapport with both the purchasers and sellers that our dual move was as seamless as any house move could be. 

From the time the old house was listed to the signing of the purchase of the new home was a total of four weeks.  We highly recommend Rory’s services, and if your move involves the sale of your home and the purchase of another, or any real estate issues, he will skilfully look after all transactions, while protecting your interests, as he did for us.

The Ferguson Family

To Whom It May Concern

I am pleased to provide a personal referral to Rory Sutter, Real Estate Consultant for Life. Rory assisted my family through a difficult time in preparing my Father’s residence to list for sale after his sudden passing.

Rory went “over and above” his realtor’s responsibilities of obtaining quotes from roofing companies in the area and numerous other errands on behalf of my family as we do not reside in BC.

We felt at all times that Rory was not just trying to sell the property but was also looking out for our best interest. I found Rory professional and hands-on and would not hesitate in referring Rory Sutter as your “Real Estate Consultant for Life”.

Sherry Robertson - Calgary, Alberta

Dear Rory,

It was indeed a real pleasure having you as our agent. We would like to thank you for your expert advice and your undauntedness in obtaining the upgrades for us that, frankly, we never thought would even be considered. 

You assisted us in all phases of negotiations, went out of your way to provide us with the answers to all our questions, and stayed with us until the last inspection. We really felt pampered and cared for; it’s a good feeling when one is making such an important purchase.

Because of your knowledge of how a building should be built, your professional intervention provided us with peace and security.  Our daughter, Louise who recommended you to us knew what she was doing when she insisted that we work with you rather than with the spouse of a friend; even if it was a touchy situation at the time, we are now convinced that we made the right move.

Your pleasant personality, unbelievable patience, negotiation capabilities, attention to detail, dependability and drive would definitely rate you as a 10+ and we would be honored to recommend you as an agent to friends and family should the opportunity present itself.

You mentioned ‘en passant’ that ‘seniors were special to you’. In your dealings with us ‘seniors’ you have demonstrated that such is the case; we never felt rushed or bullied, your patient explanations were repeated as often as required. To put it briefly, it was pleasant!

Thank you again for a job well done. 

Sincerely,
Jeanne Marleau

Dear Rory,

We want to convey our sincere appreciation for all that you did to assist us with the recent sale of our townhouse. Having purchased a new home, and being in a position of having to sell our existing property in a short period of time, we knew that our choice of a realtor was of utmost importance.

We were convinced, from our first meeting with you, that our decision to engage your services was the right one. Your professionalism, knowledge of the market, suggestions and marketing strategies all contributed to our overall feeling of confidence and peace of mind.

Finding someone willing to take the time to listen to our needs while keeping our interests in mind meant a great deal to us. It was great working with a realtor who is so committed to getting the highest possible return on our investment and someone who is passionate about what he does for his clients.

Looking back on our situation, and at the time a very competitive market, we were thrilled to have our home sell in only 21 days and for very close to our asking price.
Not only did we get the best possible return on our investment, but also the selling price set a new benchmark for units both within the complex and surrounding area.

Can’t thank you enough for all your efforts! We would not hesitate to recommend you to our friends or anyone who may be looking to sell their property in the future.
The experience was truly a pleasurable one. 

Sincerely,
Bill & Janice Waschuk

Dear Rory,

On behalf of our whole family, we would like to congratulate you and thank you for a job well done. We are now enjoying the serenity and beauty of our new home.
Indeed, you are heaven-sent for making our house-hunting successful in just a short span of time.

From the beginning to end, you have been there for us, ready to share what you know and what we should know with regards to purchasing real estate. As buyer's agent, I can say that you really acted for our benefit and not for the benefit of the other party or yourself. Protecting our interests as buyers meant a lot to us.

You knew that we were first-time home buyers and had little knowledge on the system of buying properties, but you provided us enough information to understand everything. For that reason alone (not to mention many other reasons), we believe you deserve an applause from the whole family.

In the future, we won't have a second thought recommending you to our friends. You deserve it.  Again, our congratulations and thanks for a job well done.

Sincerely,
Jojo, Helen and family

Dear Rory,

Julia and I would like to thank you for the outstanding job you did in selling our home.  You were able to deliver on all the objectives that we set out at the beginning of the process.

Not only did you sell our home for the initial asking price, which we considered to be quite optimistic, but you were able to close the deal in a very short time. We also appreciated your efforts to arrange showings in order to minimize any inconvenience and disruption to our busy family schedule.

We interviewed several real estate agents before choosing you to handle our home sale. Julia and I were impressed by your thoroughness in preparing for our first meeting. You presented to us the highest recommended selling price of the agents we met with, and supported your recommendation with a detailed analysis. 

This, combined with your professionalism and your track record as a skilled negotiator, made our decision to hire you an easy one. We had considered selling as a For Sale By Owner, but after meeting with you and learning more about the pros and cons of selling by ourselves, we decided that we would be much better served going with an experienced and professional real estate agent such as yourself.

Thank you again for the excellent work in selling our home, and the important role you played in making our relocation to Ottawa go smoothly and easily. We would definitely recommend you to others who are considering selling their home.

Sincerely,
Richard MacNeil

Dear Rory,

I would like to express my appreciation and complete satisfaction of the real estate brokerage services you provided to us on the sale of our house and purchase of our new home.

From the time that my wife first met you at the real estate kiosk to the finalization of the purchase of our new home, your dedication, professionalism, enthusiasm, and guidance were all first class.

It was a pleasure to deal with you and you made the process as painless as possible. Our family is thrilled to be at our new home and you played a major role in achieving some significant goals in our home ownership plans.

In particular, I would like to make the following comments, which support our appreciation:

1. Your diligence, action oriented recommendations and strategies for planning the sale of our home were key to the timely sale before the spring market brought more product into a competitive environment.

These strategies included advice on pricing, recommending some painting and maintenance for better showing, advice on dealing with prospective buyers wanting a garage when our house had a carport, timing of sale versus repurchase etc.

You were very quick to organize listings, realtor showings and open houses. You were diligent in making copious notes on comments obtained from these visitors, which were helpful in action plans and discussions with our family.

2. You had a keen sense of the busy schedule that our family had and you worked successfully at juggling our schedules with that of prospective showings and buyers. Your great personality endeared our whole family and you made everyone feel part of the decision-making and action plans. We felt that you were part of “our team” and totally focused on our needs and desires.

3. You were able to quickly shift gears from a successful sale offer to moving toward searching for a new home. You arranged for us to visit approximately 35+ homes with an additional 40-50 multiple listing reviews that you highlighted for us.

Your insight, guidance and recommendations on pricing strategies, strengths and weaknesses of potential homes, knowledge of neighbourhoods, knowledge on quality of construction and finishing’s were all very valuable in our thinking.

4. The most proactive and appreciated factor that made the purchase of our new home such a successful outcome was the identification of a home that was not on the market but had all the amenities that we had requested (including the quality of neighbourhood and street location and especially the south facing back yard that we were very keen to have).

You went down the street knocking on doors asking for interested sellers, which turned up our ultimate desired home. This proactive and assertive approach was another “feather in your hat” from which we continue to benefit. Fabulous outcome!

5. I am happy that we asked for your services as Exclusive Buyer’s Agent and you performed admirably. I would definitely feel comfortable recommending you as Exclusive Buyer’s Agent for other prospective clients.

6. All of your negotiating on the sell and buy side were professional and recommendations on timing, pricing, inclusions, exclusions, paperwork, discussions with buyer and seller, were all first class and carefully executed.

7. We would have no hesitation in recommending you to contacts and friends and you made a trying and difficult time much simpler and less stressful. This was extremely appreciated.

In summary, Rory, you were a breath of fresh air. You were able to manage the whole sell and buy transactions with exemplary service with a friendly demeanour, which made our family feel in control and “in the driver’s seat”.

On behalf of Joan and myself, and our family, we thank you so very much for making our home selling and buying experience a successful venture.

With kindest regards,
David Khan

Dear Rory,

We would like to thank you for your excellent work in selling our townhouse and in purchasing our new home. Our two primary objectives were to obtain top dollar for our townhouse and to purchase our chosen property for the lowest possible market price.

With your first class marketing skills and excellent negotiating skills you certainly accomplished these objectives. Through the whole buying and selling process you strongly adhered to your philosophy that every dollar counts.  You did a top rate job in holding the line on both our selling and buying prices.

Your extensive real estate experience combined with your professional manner and integrity made it pleasurable to have you acting on our behalf.  Once again thank you for a job well done!

Sincerely,
Andrew and Sheila Thomas 

Dear Rory,

We wanted to thank you for the wonderful job you have done in selling our home. When you knocked on our door I just knew there was something different about you.
We have met many realtors over the years but you are the simply the best and we are ecstatic today because of your efforts!

You asked if we were interested in selling our home and a short while later we had a firm and binding sale at an excellent price. Our home was originally listed for one year and relisted for another six months without success. We decided to take it off the market and were somewhat discouraged with the entire process.

After you contacted us in late January we were a little sceptical because of our historical experience, but we trusted our first impression of you and your committed demeanour and made the decision to work with you.

You quickly showed our home as promised to serious and well-qualified buyers that you introduced and days later brought us the best offer we had seen in months.
We were pleased how effective you were in handling the negotiations given the fact that both the buyers and ourselves made counter-offers; but you kept the environment positive and relaxed and we reached a mutually acceptable agreement that we are very happy with.

It is hard to believe that you had our home sold in less than thirty days from the time we first met after we had listed our home for more than seven months without success? We also appreciate your attention to getting the buyer’s subject conditions removed earlier so that we would not miss the new home we wanted, which was an added bonus.

This transaction has gone so smoothly we know that we will be able to drop in and revisit our home and the new buyers, which is a testament to your unique selling abilities.

Please do not hesitate to use us as a reference in the future. Your fee has been well earned and you are truly a real estate professional without equal. We would not hesitate to refer you to anyone contemplating buying or selling a home and that includes people like ourselves who have tried to sell their home without success.

Today our home is sold and we are moving forward with our plans because of you Rory and we are so thankful you chose to contact us. We wish you continued success in all your endeavours.

Sincerely,
Gregory and Lillian Shomura

Dear Rory,

We just wanted to finally write you a letter of thanks for your outstanding service.  You’re a true professional and it was a pleasure to have done business with you.  It was also a pleasure to have met you.

We are certain that the property would have not sold without your excellent strategies combined with your extreme patience, perseverance and excellent people skills. It is not often that we get to meet professionals who are definitely a cut above the rest.

We hope all is going well with your new house and your family. We wish you all the very best and thanks again!!

Sincerely,
Don and Gail Bush

Dear Rory:

Firstly, let me thank you for the excellent job you did in marketing and selling my house. I am so pleased with the results you generated on my behalf, in fact I am ecstatic and so is my family.

I am amazed that it has all happened so quickly and so smoothly and without any problems.  As a retired person I am extremely careful and cautious in such important matters and you were clearly the right choice for the job.  As you know I had a lot on my mind and you completely removed all of the burdens and fears that I carried about selling this property.

It was most apparent that you took a great deal of time to produce a market valuation and marketing strategy that I could rely upon and I really appreciated all of the updates and how you explained everything to me in a language that I could understand. You are truly an upstanding and trustworthy individual.

You were so patient and professional and I thank you for walking me through each step of the process.   In addition to making this a painless experience you wanted me to realize the highest value and best terms for my property and it truly showed Rory.

From the start you had me featured on your web site as promised and your photographs and marketing materials were excellent. When I wondered if we should reduce the price, when the number of showings declined, your recommendation was to maintain our asking price and your market updates and research were so helpful and proved to be absolutely correct.

When I was nervous and perhaps a little excited and wanted to accept an offer to purchase you recommended that we make a counter-offer and although I was hesitant I ended up with several thousand dollars more because of your keen sales insight. In addition, you increased the deposit and adjusted the terms so that my interests were better protected and more secure, even though we encountered resistance from the buyers.

I really thank you for this extra effort Rory and for validating what I heard about you, which was that you are an outstanding real estate professional, a top negotiator and that your clients received the highest level of service and most favourable results.
You really looked after me Rory in every way possible and I knew you were working for me and not the other party, which is refreshing today.

You were great with my tenants and arranged a showing schedule that did not interfere with their enjoyment of their suite and they were very pleased.  When you discovered that having a lockbox would be advantageous to the showing and selling process you moved immediately and made it happen.

I appreciated all of the things that you did to create and maintain a competitive environment with the other agents and interested parties and I can say today that I now understand how you controlled the selling environment to generate the most favourable results.

What really amazes me is how you have handled all the various details of this transaction. Your customer service is absolutely the best.  Thank you for helping me to get the right lawyer for the closing close to my home and arranging for me to sign the transfer documents early so that we wouldn’t miss our vacation.

You know Rory it is so refreshing to find a person today who actually delivers the results exactly as promised when we first met to discuss this undertaking. I remember you asking me what were my most important objectives before we got started and what would make this property sale a ten plus for me?

You were so different than the other realtors I have known. Today I can say without hesitation that you exceeded my best expectations and that all of my objectives were realized.

In closing, over the years we have worked with a number of realtors but you are simply the best and I believe head and shoulders above the others. As you know we have a neighbour and a friend who are both realtors and I am so pleased that I interviewed you for the job and ultimately made the best choice.

In your recent letter you asked if I felt there was a difference between your services/abilities and the services of other realtors I have personally experienced and I would like to respond with the emphasized word, “absolutely”! However, until I worked with you I didn’t truly understand how it could be so different and you have educated me on the differences first-hand.

I truly benefited from your superior experience, knowledge and abilities, as outlined in the information package and materials you delivered to me prior to our first meeting. You have earned your fee as promised and the bonus for me was that it was completely recovered when you pushed for the counter-offer, when I was prepared to accept a lower price, which was still very attractive.

In retrospect I think I was excited to see where you were taking me from the time we met, agreed on the asking price and signed the listing agreement and my expectations were exceeded to the point that I was wondering if I deserved such a good price?

You brought clarity to the situation and reassured me that I was receiving the true value of my property, which others may have not taken the time to define and were unprepared to work for, but that you knew was there.  You were prepared to make the investment on my behalf to help me realize optimum results and that was a big difference.

I look forward to referring my friends, family and neighbours to you in the future and it is with great pleasure that I write this letter of recommendation. You have earned it Rory and I highly recommend your services to anyone who is considering the sale of their home or property. They should not hesitate for a moment in calling you.

Thanks again.
Lynne McNab